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Ask about a home, your dates or the deposit. A person on our Gisenyi team answers.
- CALL US+250 795 427 758Call now
- EMAILhello@homepass.rwWrite to us
- WHERE WE AREGisenyi, Rubavu District, RwandaWander Wise Ltd
Quick answers
What guests ask us most. Not here? Message us — it's what we're for.
When do I pay, and how?
Nothing until we confirm with the host. Then we send a link to pay the deposit by MTN MoMo or Airtel Money — no card needed — and you're confirmed the moment it lands.
Can I see the exact address before I book?
You'll see the area and a nearby landmark on every home. The exact address and directions unlock on your private booking page once your deposit is confirmed.
What happens if my 45 minutes run out?
The hold simply lapses and the nights go back on the calendar. Ask again, or message us — we can usually confirm faster than that.
Is there power and water backup?
Most homes have solar or generator backup and hot water; every home lists it under amenities, so you can filter for it.
Is the price really the whole price?
Yes. The nightly price and the total you see are what you pay — no cleaning or service fee is added at the end. Longer stays get their discount automatically.